COMMUNICATION SUPPORT

Contacting Japan,
made simple.

When calling or communicating in Japanese is difficult, TOMO contacts Japanese hospitals, city offices, property management companies, schools, shops, and more on your behalf. We review your request, advise on the best approach, and report the outcome in plain language.

Request a Phone Call Online requests 24/7

Talk to Us First Not sure which plan? That's fine.

We review requests and reply in order during business hours.

COM-001

Japan Phone Call Support

When making a phone call in Japanese feels stressful, TOMO calls on your behalf and reports what we confirmed in plain language.

HospitalsCity officesProperty managersSchoolsShopsDelivery companies

Price From ¥3,300 / call (tax included)

Use Cases

Struggling with calls like these?

Hospitals & Clinics

Appointments, opening hours, departments, general questions

City Offices

Procedures, required documents, which desk to visit

Landlords & Property Managers

General contact about housing equipment, moving, and leases

Schools

Classes, procedures, schedules, general inquiries

Delivery & Telecom Companies

Packages, internet, mobile phone questions

Shops & Services

Products, services, business hours, and other inquiries

Pricing

Plans & Pricing

We guide you to one of four plans based on your request. All prices include tax.

Basic

¥3,300

For a single call about one clear matter

One organization
One clear matter
One phone call as a rule
Up to 15 minutes per call
Brief review of your request in advance
Report of the outcome
Simple guidance on next steps

If we cannot reach the other party, we will, as a rule, retry once more at no extra charge. Request with Basic

Standard

¥5,500

For follow-up on the same matter

Same organization, same matter
Up to 3 contacts
Calls can be combined with simple emails
Valid for 7 days
Consolidated final report

If the matter is resolved partway through, the service is complete at that point. Unused contacts cannot be refunded, exchanged for cash, or transferred to another matter. Request with Standard

Multi

3-Call Pack ¥7,700
5-Call Pack ¥11,000

For contacting several Japanese companies or organizations at once

Ideal when moving, starting a new life in Japan, or checking with several shops or organizations around the same time.

One clear matter per call
One phone call per matter as a rule
Up to 15 minutes per call
Covers simple, general contact
Ongoing follow-up and complex negotiation not included
Valid for 14 days
Unused calls cannot be refunded, cashed out, or transferred

Ask About Multi

Custom

From ¥8,800

For matters needing several rounds of coordination

After-sales service contact
Schedule coordination
Cancellation inquiries
Fee confirmation
Multiple rounds of coordination
Simple coordination and messaging (non-dispute matters only)

After reviewing your request, we will advise whether we can help and quote the fee. Discuss Your Request

Add-on

Optional add-ons

Additional Contact

From +¥1,650 / contact

For an extra contact with the same organization about the same matter after one round of handling has been completed.

Simple Email Follow-up

From +¥1,650 / email

A brief confirmation email after the call, supplementary explanations, or sending simple materials.

All add-on fees are shown tax included. For time-specific calls, after-hours requests, or other special handling, we review the details and advise individually.

Included

What Basic ¥3,300 includes

Contact with one organization
One clear matter
One phone call as a rule
Up to 15 minutes per call
Brief review of your request in advance
Report of the outcome
Simple guidance on next steps

If we cannot reach the other party, we will, as a rule, retry once more at no extra charge.

Service Flow

How it works

01
Send your requestTell us who to contact, their phone number, and what to confirm.02
TOMO reviews itWe confirm feasibility and the right plan.03
Confirm fee & payYou confirm the fee and pay in advance.04
TOMO makes the callOnce the necessary details and payment are confirmed, we act as soon as possible as a rule. When feasible within business hours, we prioritize same-day handling.05
We report the outcomeWe clearly report what we confirmed, what the other party said, and any next steps.

Boundaries

Some requests need review first

Under the Attorney Act, we cannot handle negotiations involving disputes — such as debt collection, damage claims, or complaint handling — or legal disputes (we can refer you to attorneys or other specialists when needed). Immigration, residence status, and visa procedures or filings are the exclusive work of gyoseishoshi (certified administrative procedures specialists), so we cannot handle them (we can refer you to partner specialists). For legally significant declarations under a contract, professional judgments in areas such as medicine, law, or tax, procedures requiring identity verification that cannot be done by proxy, coordination requiring long or repeated calls, or requests involving large volumes of documents, we review the details and then advise whether we can help or suggest a suitable service.

Payment / Cancellation

Payment & cancellation

As a rule, payment is made in advance.
If you cancel before work begins, we refund the unworked portion.
Work already started, such as document review or phone handling, may not be refundable.
Even if the other party does not answer or declines to respond, completed work is not refundable.
If TOMO cannot proceed for reasons on our side, we refund the unperformed portion.

FAQ

Frequently asked questions

What happens if the call does not go through?

As a rule, we retry once more at no extra charge. If we still cannot get through, we report the outcome. If you would like us to keep trying, we will suggest an additional contact or the Standard plan.

Can you contact them several times for me?

Yes. For continued follow-up with the same organization on the same matter, the Standard plan is available.

What if I need calls to several companies?

The Multi plan covers this. A 3-call pack and a 5-call pack are available.

Can you handle it the same day?

Once the necessary details and payment are confirmed, we act as soon as possible as a rule. We prioritize same-day handling when feasible within business hours, but this depends on the other party's hours and our capacity that day.

Can I cancel after paying?

If work has not started, we refund the unworked portion. If we have already begun, such as reviewing materials or making calls, the completed portion may not be refundable.

Stuck on a call to Japan?
Send it to TOMO.

We will review your request and advise the right plan and fee.