Japan Phone Call & Communication Support

COM-001

Japan Contact Support

For individuals and businesses that need to contact organizations in Japan, TOMO helps with calls, reservations, changes, and inquiries, then summarizes the result clearly.

HospitalsCity officesProperty managersSchoolsShopsDelivery companies

Price 3,300 JPY Approx. USD 20.3 Tax included, from
Single standard call Reference only. Final amount may vary by exchange rate and payment method. See the full fee table ↓

Use Cases

Does this sound like your situation?

Hospitals & Clinics

Appointment confirmation, visit time, required items

City Offices

Desk locations, procedures, required documents

Landlords & Property Managers

Move-out steps, key return, housing issues

Schools & Institutions

Procedures, schedules, course-related questions

Delivery & Telecom

Packages, internet, mobile phone contracts

Shops & Services

Reservations, products, opening hours, service details

Pricing

Start with these two options

Most simple confirmations start with a single call (Basic). If your request is complex or uncertain, send the details first and TOMO confirms feasibility and the fee before anything is paid.

Plan 1

Single call｜¥3,300 tax included

Best for one organization, one clear matter, and a call within about 15 minutes.

Review details, fee and cancellation terms on a final review page before you pay
Your order is placed when payment is completed
Clear report of the confirmed result

If the other party does not answer, we generally retry up to three times at no extra charge. Apply for Basic

Plan 2

Complex or uncertain request

Send the details first. TOMO reviews the suitable approach and estimated fee.

Multiple organizations or follow-ups
Phone plus simple email confirmation
You want feasibility checked first

Send your request first

Call packs — better value for multiple requests 3-call pack ¥7,700 (save ¥2,200) / 5-call pack ¥12,100 (save ¥4,400), tax included Compared with single calls at ¥3,300 each (about ¥2,567 / ¥2,420 per call). Valid for 6 months from payment. Once work has started, unused calls cannot be refunded, exchanged for cash, or transferred.

Apply for the 3-call pack Apply for the 5-call pack

Fee table (all plans, tax included)

Plan / service	Fee (tax incl.)
Basic｜Single call (one organization, one matter / up to 15 minutes)	¥3,300
Standard｜2–3 follow-ups with the same organization about the same matter	¥5,500
Multi｜3-call pack (contacting several organizations or shops)	¥7,700 Save ¥2,200 vs. 3 single calls
Multi｜5-call pack	¥12,100 Save ¥4,400 vs. 5 single calls
Custom｜Requests requiring several rounds of coordination or review	¥8,800–¥33,000
Free retries if not connected	Up to 3 retries free
Additional contact (if needed after payment)	¥3,300 per contact

Fees for the Japan Phone Call Support service (COM-001) range from ¥3,300 to ¥33,000 (tax included). Prices are shown in Japanese yen (JPY), tax included. The Custom plan is quoted individually, and we present the amount before starting. If additional fees may apply, we confirm the scope and amount before proceeding. No additional charge is made without your confirmation.

One contact means one call (up to 15 minutes) or one email to one organization about one matter, including the result report. If you need another contact after paying, it is ¥3,300 per contact, whether it is the same organization or a different one. If you have contacts left in a call pack, you can use those instead (we check with you first). If we cannot reach the other party (including when the person in charge is out and asks us to call back), we generally retry up to three times at no charge, and retries do not count as contacts. Long calls, negotiation, or preparing documents are quoted as Custom. To use the remaining calls of a pack you already bought, choose “Use the remaining calls of a Multi pack I already bought” in the form and tell us the pack's reference number (no new payment is needed).

Payment

Payment methods

When you pay

For Basic, Standard and Multi, you as a rule review the details, fee and cancellation terms on the final review page after submitting, and pay with “Confirm order and pay” (payment in advance). For Custom or complex requests, TOMO confirms feasibility and the fee first and then explains how to pay.

Available options

Orders prepaid through the web form use online payment by credit card, etc. For Custom and similar requests we explain online payment or bank transfer. Online payment is made on the payment screen of our payment service provider (KOMOJU Co., Ltd.), and the payment methods and card brands available are those shown on the payment screen. We do not store card numbers. If you pay in a foreign currency, please confirm in advance the converted amount and fees as of the time of payment (they follow the rules of your card issuer or payment provider).

No automatic charge

Submitting the form does not make a payment. Payment is made when you press “Confirm order and pay” on the final review page and complete checkout. Additional fees will not be added without your confirmation.

Examples

Example cases

Clinic appointment confirmation

A customer could not comfortably call a Japanese clinic. TOMO confirmed the appointment date, arrival time and required documents.

Timing: Same day
Fee: ¥3,300 tax included

Move-out procedure check

TOMO contacted the property manager to confirm key return and move-out inspection steps, then summarized the next action.

Timing: 1 business day
Fee: ¥3,300 tax included

Delivery status check

TOMO contacted a delivery company to confirm parcel status and available redelivery time slots.

Timing: Same day
Fee: ¥3,300 tax included

*These are examples only. The timing for each order is shown on the final review page (for orders prepaid through the web form, within 3 business days after payment is confirmed; for Standard the first contact, for Multi the first item). Same-day handling is not promised.

Result Sample

Sample result report

You are not just buying “one phone call.” TOMO reports what was confirmed, what to prepare, and what to do next.

Start your requestYou can start with what you know. You can review the details and fee before you pay.

Call time: 14:35 Contact: XX Clinic Result: Appointment available on Aug 20 at 10:00 Prepare: Passport, insurance card Next step: Arrive 10 minutes early

Service Flow

How it works

01
Send your requestTell us who to contact and what to confirm, as far as you know (submitting alone does not place an order).02
Review the final pageCheck the details, fee, timing and cancellation terms.03
Pay to place the orderPress “Confirm order and pay” and complete checkout.04
We call within 3 business daysWe contact the other party within 3 business days after confirming payment (the first contact for Standard, the first item for Multi).05
Result reportWe summarize the result, notes and next steps.

For Custom or complex requests, TOMO first confirms feasibility and the fee before payment and sends you a payment page.

Boundaries

Scope and cancellation

If the other party does not answer, we generally retry up to three times at no extra charge and report the call time and result. If another method, such as email, or an additional action is recommended, we confirm before any extra fee is incurred. For matters that may involve disputes, legal judgment or important contract decisions, please do not use the prepaid Basic, Standard or Multi order; send the details as Custom instead, and TOMO first reviews whether we can help. Requests that are clearly outside our scope cannot be ordered. If we find after payment that we cannot handle a request, we refund the unperformed portion. Under the Attorney Act, TOMO cannot handle contentious negotiations or legal disputes such as debt collection, damage claims, or complaint negotiations (we can refer you to an attorney if needed). Immigration, residence-status, and visa procedures are the exclusive work of gyoseishoshi (certified administrative procedures specialists), so TOMO cannot handle them (we can refer you to partner specialists).

See requests requiring specialist review

TOMO does not guarantee appointment success or problem resolution. We do not provide legal judgment, dispute negotiation, or make important decisions on your behalf, such as contract cancellation, payment, or acceptance of refund conditions. Matters requiring licensed professionals, such as residence status applications, company registration, or tax filing, are not handled directly by TOMO. We may introduce partner specialists when appropriate.

Our Role

How we identify ourselves

TOMO contacts the other party on your behalf. We never speak as if we were you.

At the start of the call we introduce ourselves: “This is [name] from TOMO JAPAN Co., Ltd. I am calling at the request of [your name].”
As a rule, we take on matters that concern you, or, for a corporate customer, your own company. For a request about another person, such as a family member, tell us your relationship with them and confirm that you have their consent (for a minor, the consent of a parent or guardian) when you apply.
If the other party has an identity verification step, we follow it. TOMO never undergoes that verification as if it were you.
If the other party decides that it will only accept a request from the account holder in person, we stop there and report what we were able to confirm. Fees are handled as set out in “Payment and cancellation” below.

Payment / Cancellation

Payment and cancellation

Payment is in advance (you can check the fee and cancellation terms on the final review page before paying).
If you cancel before work begins, we refund the unperformed portion.
Work already started, such as reviewing information or making calls, may not be refundable.
Even if the other party does not answer or refuses to respond, completed work is not refundable.
If TOMO cannot proceed for reasons on our side, we refund the unperformed portion.

FAQ

Frequently asked questions

What happens if the call does not connect?

As a rule, we retry up to three times at no extra charge. If it still does not connect, we report the call time and result. If you want further contact, we explain any additional fee in advance.

Can you contact the same organization several times?

Yes. If you need 2-3 follow-ups with the same organization about the same matter, you can choose Standard (¥5,500). If more coordination is needed, we review the details and quote it as Custom.

What if I need to contact several companies?

You can use Multi (3-call or 5-call pack). If the number of contacts exceeds the pack, or the request is complex, send the details first (Custom). We will suggest the approach based on the number of organizations, request details and expected follow-up.

Can I ask you to contact someone on behalf of a family member or friend?

Depending on the request, we may be able to. When you apply, tell us your relationship with that person and confirm that you have their consent (for a minor, the consent of a parent or guardian). If the other party decides that it will only accept a request from the account holder in person, we stop there and report what we were able to confirm. Fees are handled as set out in “Payment and cancellation”.

Can you handle it today?

Select “Today if possible” in the form. We check the other party's business hours, your request details and our capacity, then tell you whether we can handle it. If we cannot handle it the same day, we will let you know. If you select “Today if possible”, “By tomorrow” or “By a specific date”, the payment page is not shown immediately; TOMO confirms availability first and then contacts you.

Can I cancel after payment?

If work has not started, we refund the unperformed portion. If we have already begun reviewing information or making calls, the completed portion may not be refundable.

When is my order confirmed?

Not when you submit the form. It is confirmed when you press “Confirm order and pay” on the final review page and complete checkout. For Custom, it is confirmed in the same way on the payment page after TOMO's guidance.

Tell us which Japanese organization
you need to contact.

For Basic, Standard and Multi, you continue to payment on a final review page after submitting (TOMO may review first, depending on the content). For Custom or complex requests, TOMO first confirms feasibility and the fee.

Start your request

Review the details on the final review page; your order is placed when payment is completed.

Need help contacting an organization in Japan?TOMO can support the call.