Legal Notice
Act on Specified Commercial Transactions
The following information is disclosed in accordance with Article 11 of Japan's Act on Specified Commercial Transactions. This page is a legally required disclosure of business operator information in Japan.
| Seller | TOMO JAPAN Co., Ltd. |
|---|---|
| Operations Manager | Yang Weishui |
| Address | Shin-Yokohama Daisan Tosho Bldg, 3-9-5 Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa 222-0033, Japan |
| Phone | Inquiries are handled by email. A phone number will be disclosed without delay upon request. |
| info@tomo-japan.co.jp | |
| Services | Practical support services including consultation, information organization, coordination, translation and interpreting, and accompaniment, as well as the Japan phone call service (COM-001). Details of each service are described on the relevant service page. |
| Price | [Japan Phone Call Support (COM-001)] Single call (Basic) ¥3,300 / Standard ¥5,500 / Multi from ¥7,700 (3-call pack ¥7,700, 5-call pack ¥11,000) / Custom from ¥8,800; additional contact or email follow-up from ¥1,650 each (all tax included). Call packs (Multi) are valid for 6 months from the date of payment. See the service page for details. [Other services] We provide an individual estimate based on your specific needs, and send you the total amount (including consumption tax) by email before work begins. |
| Additional Fees | Bank transfer fees, and actual costs when work is outsourced to partner professionals (all explained in advance). |
| Payment Method | Bank transfer, PayPay, WeChat Pay, Alipay (availability and steps are confirmed with your quote; for foreign-currency payments, please confirm the converted amount and fees at the time of settlement) |
| Payment Timing | [Japan Phone Call Support (COM-001)] After we review your request, we send the plan and price; as a rule, payment is made before work begins (advance payment). [Other services] An invoice is issued after the work is completed. Please pay by bank transfer by the due date stated on the invoice. |
| Service Delivery Timing | [Japan Phone Call Support (COM-001)] Once the required information and payment are confirmed, we act as soon as possible (same-day handling is prioritized when feasible within business hours). [Other services] Once we confirm your application and payment, services begin at a time we notify you of separately. |
| Cancellation / Refund | [Japan Phone Call Support (COM-001)] If you cancel before work begins, we refund the unperformed portion. Once work such as document review or phone calls has started, completed work may be non-refundable; this also applies when the other party does not answer or declines to respond. If TOMO cannot act for reasons on our side, we refund the unperformed portion. Unused calls in Standard / Multi plans cannot be refunded, exchanged for cash, or transferred. [Other services] Cancellation before work begins is free of charge. If you cancel after work has begun, we charge a fee corresponding to the work already performed and do not charge for any work not yet started. Fees for services already completed are, by their nature, non-refundable. |