Legal Notice
Act on Specified Commercial Transactions
The following information is disclosed in accordance with Article 11 of Japan's Act on Specified Commercial Transactions. This page is a legally required disclosure of business operator information in Japan.
| Seller | TOMO JAPAN Co., Ltd. |
|---|---|
| Operations Manager | Yang Weishui |
| Address | Shin-Yokohama Daisan Tosho Bldg, 3-9-5 Shin-Yokohama, Kohoku-ku, Yokohama, Kanagawa 222-0033, Japan |
| Phone | Inquiries are handled by email. A phone number will be disclosed without delay upon request. |
| info@tomo-japan.co.jp | |
| Services | Practical support services including consultation, information organization, coordination, translation and interpreting, and accompaniment, as well as the Japan phone call service (COM-001). Details of each service are described on the relevant service page. |
| Price | [Japan Phone Call Support (COM-001)] Single call (Basic) ¥3,300 / Standard ¥5,500 / Multi from ¥7,700 (3-call pack ¥7,700, 5-call pack ¥12,100) / Custom ¥8,800–¥33,000; additional contact ¥3,300 each (all tax included; one contact is one call or one email to one organization about one matter). Fees for COM-001 range from ¥3,300 to ¥33,000 (tax included). Call packs (Multi) are valid for 6 months from the date of payment. See the service page for details. [Other services] We provide an individual estimate based on your specific needs, and send you the total amount (including consumption tax) by email before work begins. |
| Additional Fees | Bank transfer fees (when you pay by bank transfer and when we refund by bank transfer, except refunds made for reasons on our side), and actual costs when work is outsourced to partner professionals (all explained in advance). |
| Payment Method | Online payment (credit card, etc.) and bank transfer (payment steps are confirmed with your quote; for foreign-currency payments, please confirm in advance the converted amount and fees as of the time of payment). Online payment applies to the Japan Phone Call Support service (COM-001) and is processed through our payment service provider KOMOJU Co., Ltd. The payment methods and card brands available for online payment are limited to those shown on the payment screen. Other services are paid by bank transfer. Payment information such as credit card numbers is processed on KOMOJU's payment screen and does not pass through our servers. We do not store card numbers. |
| Payment Timing | [Japan Phone Call Support (COM-001)] You confirm the details, amount and cancellation terms on the final review page (the payment page) and pay before work begins (advance payment). Your order is confirmed when payment is completed. For Basic, Standard and Multi, the final review page may be shown immediately after you submit the web form. For Custom, and where we need to review the content first, we send the plan, the price and the payment method after reviewing your request. The payment deadline is shown on the payment page. Using the remaining calls of a pack you have already bought involves no new payment. [Other services] After we send the estimate or fee guidance, payment is as a rule made before provision of the service begins. |
| Service Delivery Timing | [Japan Phone Call Support (COM-001)] Once the required information and payment are confirmed, we act as soon as possible (same-day handling is prioritized when feasible within business hours). For orders paid online, we contact the other party within the period shown on the final review page of each order (a number of business days after payment is confirmed; business days are weekdays excluding Japanese public holidays). For orders prepaid through the web form, this is within 3 business days after payment is confirmed (this applies to the first contact; later Standard contacts are scheduled based on the result of the previous contact). For the second and later contacts of a Multi pack, we contact the other party within the number of business days shown on the payment page, counted from confirming the request details. [Other services] Once we confirm your application and payment, services begin at a time we notify you of separately. |
| Cancellation / Refund | [Japan Phone Call Support (COM-001)] If you cancel before work begins, we refund the unperformed portion. Once work such as document review or phone calls has started, completed work may be non-refundable; this also applies when the other party does not answer or declines to respond. If TOMO cannot act for reasons on our side, we refund the unperformed portion. Once work has started on a Standard / Multi plan, unused calls cannot be refunded, exchanged for cash, or transferred. [Other services] Cancellation before work begins is free of charge. If you cancel after work has begun, we charge a fee corresponding to the work already performed and do not charge for any work not yet started. Fees for services already completed are, by their nature, non-refundable. |
| Complaints and Inquiries | Comments, questions and complaints about the Services are received by email at info@tomo-japan.co.jp. Complaint handling is overseen by our Operations Manager. After receiving a complaint, we record the details, verify the facts and provide a first response promptly. Where a refund or similar action is required, we handle it in accordance with the cancellation and refund standards set out in this notice and in the Terms of Use. |