JAPAN LIFE & LOCAL SUPPORT

Make Japan-side tasks
easier to handle.

Calls, bookings, life procedures, local errands, purchases and emergency contact support. Choose the support you need now.

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Service Categories

Choose the support you need

From communication and bookings to life support and local errands in Japan, start with the category closest to your situation.

01

Japan Communication Support

COMMUNICATION SUPPORT

When phone calls or communication in Japanese are difficult, TOMO handles the necessary contact for you.

Phone calls on your behalfOngoing follow-upMultiple organizationsSimple coordination

From ¥3,300 per call (tax included)

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02

Japan Reservation Support

Reservation Support

Support for booking hospitals, restaurants, beauty services and other local services in Japan.

Hospital & clinic bookingsRestaurant bookingsBeauty & salon bookingsOther service bookings
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03

Japan Life Support

Life Support

Practical support for procedures and day-to-day matters needed for life in Japan.

City office proceduresTelecom & internetMoving proceduresWater, electricity & gas
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04

Japan Local Agent

Japan Local Agent

Even when you are outside Japan, you can ask for necessary checks and local handling inside Japan.

Japanese website navigation helpOn-site checksItem & document pickupOther local errands
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05

Japan Procurement & Delivery

Procurement & Delivery

Support for purchasing Japanese products, receiving them and forwarding them onward.

Product & stock checksPurchasing in JapanPackage receiptDomestic & overseas forwarding
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06

Japan Assist

Japan Assist

For travel, urgent situations or times when you need someone in Japan to help.

Emergency contact supportJapan Travel AssistStudent & family reassuranceTemporary & on-site help
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Not Sure?

Not sure which one to choose?

Tell us what you are dealing with. TOMO will guide you to a suitable service.

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Scene Packages

When you want several tasks handled together

If multiple procedures or arrangements are needed, you can choose a package based on your goal.

New Life in Japan Package

Combined support for getting daily life started after arrival.

City officeTelecomUtilitiesSettling in
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Moving Support Package

Combined support for contacts and changes related to moving.

MovingAddress changeTelecomUtilities
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Leaving Japan Package

Combined support for the cancellations and changes needed before leaving Japan.

Move-outTelecom cancellationUtilitiesMove-out notification
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Overseas-to-Japan Errand Package

Ask for multiple Japan-side tasks while you are overseas.

Local checksPackage receiptPurchasingForwardingContact
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Service Flow

How it works

STEP 01
ConsultationWe listen to the issue, deadline and support you need.STEP 02
Scope & Fee CheckWe confirm the scope, process and estimated fee.STEP 03
PaymentAfter agreement, payment is arranged when needed.STEP 04
Support & ReportTOMO handles the task and reports the result.

Compliance

What we may not be able to handle

We work in line with laws, regulations and each service provider's terms.

The following items may not be handled on your behalf. We will explain the workable scope when needed.
  • Procedures requiring identity verification
  • Financial transactions
  • Contracts requiring your own signature
  • Actions that third-party services prohibit being done by an agent
  • Work limited to licensed professionals
  • Immigration, residence status and visa procedures or filings (exclusive work of gyoseishoshi (certified administrative procedures specialists))
Each service supports practical tasks such as contact, checks and procedures. It does not guarantee that a booking will be secured, or any response or outcome from the other party. For professional work requiring a license, such as gyoseishoshi or licensed tax accountants, we refer you to partner specialists. For emergency contact support, we confirm each institution's conditions before advising whether support is possible.

FAQ

Frequently asked questions

What can I ask TOMO about?

You can ask about calls, bookings, life procedures, local checks, package receipt, forwarding, travel issues and similar Japan-side tasks.

Can I request support even if I am not in Japan?

Yes. We first confirm whether local checks, receipt, contact or other Japan-side tasks are within a workable scope, then advise you.

How are fees decided?

Fees depend on the content, number of actions, time required and whether local handling is needed. We provide an estimate in advance.

Can I consult before making a request?

Yes. We first listen to your situation and organize what TOMO can handle and how to proceed.

Are there things TOMO cannot handle?

We cannot act on your behalf for identity verification, personal signatures, financial transactions, or work limited to licensed professionals (such as immigration and residence status procedures). If needed, we will refer you to partner specialists.

Not sure which service to choose?
That is completely fine.

Tell us what you are dealing with now. TOMO will guide you to suitable support.

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