COM-001 REQUEST

Request Japan phone call support

Tell us in a few sentences which organization in Japan you need to contact and what to confirm. For Basic, Standard and Multi, you review the details and fee on a final review page after submitting, and your order is placed when payment is completed (depending on the content, TOMO may review first and then contact you). For Custom or complex requests, TOMO first checks feasibility and the fee, and you decide whether to pay after that.

Online requests 24/7 We review requests and reply in order during business hours.
1 Request 2 Details 3 Review

STEP 1

Tell us about your request

Takes about 1 minute. For Basic, Standard and Multi, you review the details and fee on a final review page after submitting and before you pay (nothing is charged at this point). For Custom or complex requests, TOMO first confirms feasibility and the fee.

No need to prepare full details yet. Just tell us who to contact, what to confirm, when you need it by, and how we can reach you.
You can select more than one. Example: Shop / Service + Delivery / Logistics.

Immigration, residence status, and visa procedures or filings are the exclusive work of gyoseishoshi (certified administrative procedures specialists) and cannot be handled by TOMO. If needed, we will refer you to partner specialists.

For a request about someone else, we take it on once you have told us your relationship and confirmed that you have their consent. If the other party decides it will only accept a request from the person concerned, we stop there and report what we were able to confirm. Fees are handled as set out in “Payment and cancellation”.

How can we reach you?

Enter at least one: email or LINE / WeChat ID. Phone is optional.

Add more details (optional)
Reference planA reference plan appears as you fill in the form.TOMO will advise the final plan and fee after reviewing your request.
Back to Service Page

STEP 2

Add supporting details (optional)

If you have the organization's name, phone number, reservation number or order number at hand, you can add them here. If not, you can submit without them.

Contacts

If several organizations are involved, you can add more contacts as needed.

What should we confirm with the other party?

You can list up to 5 points to confirm.

What TOMO may confirm on the spot

The other party may offer alternatives during the call. Tell us what TOMO may confirm on the spot on your behalf.

Important contract or cancellation matters and acceptance of refund conditions are always confirmed with you in advance (these two items cannot be changed).

Fill in only if needed

Do not enter passwords, PINs, credit card details, SMS verification codes, or similar information.

Related materials

If you have related materials, you can send them by the method we provide after your request is received. Please share only materials needed for this request.

This site does not currently offer secure file upload. Do not send passwords, verification codes, or similar information.

Contact details were entered in Step 1

To change your contact details, please go back to the previous step. After confirming we can help, TOMO may ask you for any additional details needed.

STEP 3

Review your request

What happens after you submit depends on the plan. Basic, Standard, Multi: you can continue to payment on a final review page (no order is placed and no fee arises until payment is completed). Custom, not sure, or using a pack you already bought: TOMO reviews your request and contacts you.

Submitting this form does not make a payment. For Basic, Standard and Multi, you review the details on the final review page before paying, and your order is placed when payment is completed. For Custom or if you are not sure, TOMO first confirms feasibility and the fee.

Online requests 24/7

Not sure about the details?
Just send what you know for now.

We review requests and reply in order during business hours. For Custom or if you are not sure, TOMO advises the final plan and fee after reviewing your request.